I had a not dissimilar experience. In my case the airline had notified Flight Centre of a schedule changes which Flight Centre never informed us of - with the result that we missed the flight and lost connecting flights - which I had booked independently. The subsequent rebooking process with them was a nightmare. Even after eventually getting them to admit that the error was theirs they refuse to reimburse me for the cost of the new connecting flights that I had to arrange and pay for. Nor did they apologise. Basically imho all they care about is making money.

Whoopdeedo finally they did something good for someone and they should be doing that all the time.they should get it right everytime. becoz it is there job to make it right!! For the record I only went public becoz I got scared when I saw Fair Go. How they weren't going to pay those poor people until "Fair Go" stepped in. So many complaints in Fair Go's website and not to many success stories.so maybe you should let Fair Go know as that would make a nice change.. God Bless You Marie.. Peace out

Having read these comments, I would like to defend flight centre. I recently lost my mother in sudden circumstance in the UK. I visited the flight centre nelson team in a state of distress wanting to fly out that day. The whole team were very empathetic & all worked together to ensure I got on the next available flight at a good price. On my return to NZ i was disrupted by the iceland volcano & stranded in london. I contacted flight centre Nelson, who went above and beyond the call of duty to arrange alternative options for me to get home sooner, including, staying well after closing time to ensure this was actioned. I was in contact with my consultant during transit and 24 hours after arriving safely home I received a courtesy call from flight centre to check i was as well as to be expected and to also offer assistance with insurance claims. i ahve since reccomended them to friends and family. Surely people can understand, as in any buinsess, flight centre relies on the co-operation of 3rd parties ie: airlines & wholesalers. Perfect example, a friend of mine was told a ticket she was holding for a flight was invalid although the had ticket numebrs and a reference, the check in agent tried to blame the travel agent (not a flight centre agent) until finally admitting the flight had actually been oversold and the ticket was, infact valid but the airline was at fault, not the agent. If you went to harevy norman and brought a fridge that you then found out didnt work would you blame the sales consultant and demand your money abck straight away or give them the opportunity to speak to IE: fisher and paykel. I will continue to make my bookings with flight centre world wide.

Hi Sounds like you never got ripped off by Flight Centre and thats is good god bless you..! but if this had happened to you, you wouldn't be siding with them. Im just telling my story you don't need to be hurt its my story and they were the public face of the whole arrangement. I only went public becoz I got scared when I saw fairgo How they weren't going to pay those poor people until fair go stepped in. For people like me I feel its their resposibility coz its them who I gave my money too, Its them who give my money to someone else so therefore its there responsibility to get it back for me asap. I work hard for my money and I don't have alot to spare. it is devastating when you can't travel when you are supposed to and everybody has the right to know this so the company's involved wont make the some mistake.. thanks for your comment Lisa from fc ;-)

After reading the article it is very clear that Flight Centre were not in the wrong with this case. It was Phillipine Airlines that DID NOT confirm the flight and this was there responsiblity. I am unsure why FLight Centre are being blamed. The article says that FLight Centre are putting the pressure on to get the money back. Are you expecting that Flight Centre pay for an Airlines mistake? It seems to me that there is a band wagon that you are all on! I use Flight Centre frequently and have only ever found them friendly, extremely helpful and knowledgable. I would not hesitate in recommending them to anyone and feel there professionalism is second to none.

Hi Khristine I still have an auntie & uncle in Manila. My daughter wanted to see where I came from. we were only going to go for a few weeks as it was the school hoidays here.

Finally Flight Centre in Nelson gave us a refund after we put them in the Nelson evening mail.. but they still owe us $488.00 for other expenses incurred They said they are still negotiating with philippine airlines for this amount. more bulls again from the Flight Centre Nelson

I am from the Philippines and I don't like the fact that Flight Centre is blaming it to the Philippines.

Ms. MacGregor booked the flight in Flight Centre so they have the full responsibility to confirm the other connecting flights. Sorry but I'm really doubting the line "It was Philippines Airlines' responsibility to do that, it had accepted responsibility and would provide a refund, she said.".

@ Ms. MacGregor: Do you have relatives here in the Philippines or you just wanted to go here for a vacation? Just out of curiousity. :)

I am amazed at the unprofessional "it wasn't our fault" approach of Flight Centre. They were the public face of the whole arrangement, and ought to immediately refund Lynn, and then seek recovery of those costs from Philippines Airlines.

I will never use Flight Centre again either.After the odd botch up on previous trips, On our last trip to Sydney the "high rise hotel with the beautiful views" turned out to be surrounded on three sides by construction sites building high rises...so we had noise and diggers, and stepping out on the balcony in the morning I was greeted by a bloke in a hard hat piloting a crane. When using the kitchen I did enjoy watching the workmen enjoying their lunch, waving at me and sunning themselves 24 floors up on a concrete slab. The Flight Centre manager did thank me for bringing it to their attention so noone else had to stay there! Apparently they knew there was some sort of building about to happen "but not to that extent"... I would have thought it was their job to know these things.

Thank you everyone...

I just Hope I will get our refunds soon :)