Closures frustrate PostShop customers
Nelson NZ Post customers are frustrated at a lack of communication around the temporary closure of two branches in the Nelson region due to earthquake concerns.
The Nelson and Stoke PostShops and Kiwibank branches have been closed after the earthquakes centred near Seddon in Marlborough over the weekend, pending an engineer's assessment.
External communications manager John Tulloch said the branches would remain closed today, but should re-open for business as usual again tomorrow morning.
It was the company's policy to make such investigations on properties in affected areas.
Kiwibank customers could use the company's online or phone banking services while the branches were closed.
Mail was still being delivered, but there had been issues further up the delivery chain, like with a mail sorting branch in Blenheim, that had affected deliveries. There had been more than a dozen branches closed yesterday, but today there was just the two in the Nelson region, as well as a branch in Marion Square in central Wellington, which had suffered structural damage, he said.
A security guard was posted at the Buxton Square entrance to the Nelson PostShop this morning, advising people to call the company's customer service number for information, and there was a small sign posted at the Hardy St entrance which said the branch was closed "today", but did not specify dates or time.
About half a dozen customers,
some wanting to check their post office boxes, and others wanting to send mail, were turned away at opening time.
Nelson resident Chris Roff came to the Nelson PostShop to send a package, which needed to be received by Friday.
He had not heard of the closure, and said he would now need to find another way to send his package. "It's just one of those things, it's a bit frustrating."
Several customers contacted the Nelson Mail to say they were frustrated at the lack of communication from NZ Post, with one wondering whether the closure could impact organisations trying to post their IRD/PAYE returns.
The Wood Post Centre at the Milton Street Store had had to turn away frustrated customers unable to pay their bills there.
It has had an increase in customers because of the closure of the Nelson PostShop in Hardy St.
However, some were frustrated because they could not pay their bills there as it was only a post centre, said owner Carolyn Kane. It appeared they were being given misinformation when they were redirected from Hardy St.
It also appeared there had been a lack of information about the closure with courier drivers also not told yesterday.
But Mr Tulloch disagreed that there had been issues with communication.
The company had the status up on its website, on its customer service phoneline, on Twitter and had a sign announcing the closure on the branch's door, he said.
"There's always going to be some who may not get that communication. We have made every effort since Friday to communicate with our customers."
The nearest alternative for PostShop and Kiwibank customers is the Paper Plus shop at Richmond Mall.
- © Fairfax NZ News