Local letters' long week in transit

21:16, Mar 16 2014
john martin
OFF COURSE: Stoke man John Martin’s letter took seven days to arrive.

Letters are taking a week to be delivered in Nelson.

In the case of Stoke resident John Martin, a letter from Stoke Motors, posted on Thursday, March 6, reminding him to get his car's warrant of fitness, took seven days to get to him, and went via Wellington.

Nelson City resident Carolyn Burman yesterday received a letter posted in Upper Moutere the previous Friday.

"I'm hearing other people are having similar delays. It's outrageous," she said.

She is also waiting for a letter posted on Tuesday in Nelson that had not arrived by yesterday.

NZ Post closed its processing for standard letters in Nelson last December, with the loss of 30 jobs, and standard letters are sent to Christchurch for processing then back again.


NZ Post has a delivery target of up to three working days for standard post.

Those wanting next-day delivery need to send letters by fast post which costs $1.40, twice the standard post rate.

NZ Post could not explain why there were delays or why the letter to Mr Martin had gone via Wellington.

Its three mail centres are now in Auckland, Palmerston North and Christchurch.

A spokesman said: "New Zealand Post encourages anyone concerned about the delivery of a mail item to contact our customer service centre. We regret any standard mail delivery falling outside our target of up to three working days. We have been bedding in changes to across town deliveries and in the vast majority of cases, we are meeting our delivery targets."

Mrs Burman said she called the customer service centre. "The woman did not know and could not tell me why my letter took so long."

Mr Martin said the reminder letter sent to him arrived the afternoon he returned from getting his car's warrant. He checked with the sender when it was posted to confirm it had taken seven days to get to him.

"It's blimmin' disgusting," he said.

Joe Gallagher, postal industry organiser for the EPMU, said a further problem that could result from mail delays was people might turn off NZ Post which risked heightening the decline.

From July next year, NZ Post plans to cut urban deliveries to three days a week.

The Nelson Mail