Spark customer's calls allegedly diverted to phone box

Last updated 05:00 18/08/2014

Relevant offers

A Foxton man is fuming at newly-rebranded telecommunications company Spark after his home telephone and internet lines were apparently switched with a public telephone box.

Geoff Jaggard said he discovered the problem on Friday when his son called his cellphone using their home phone.

The number that came up on his cellphone was not the home phone number.

After a call to Spark - Jaggard's phone company - the son discovered the line had been switched with that of a phone box in the town.

While Jaggard said having all his phone calls going to a public phone box was worrying, as well as a potential breach of privacy, his biggest gripe was with Spark's lack of concern.

Staff did not seem concerned about his worry about privacy breaches, he said.

"How do I know who has been answering all my phone calls?

"If they said 'yeah, right, we screwed up', I would be OK.

"It's absolutely bizarre."

Jaggard said he was also worried about how his next bill would look, as his internet was attached to his phone line and had not been working since the switch.

"It's a phone box which has wi-fi.

"I'm waiting to see how much data has been used."

A Spark spokeswoman said they were still investigating to confirm exactly what happened, with results expected today.

"Obviously we want to apologise to the Jaggards for the problems they've had with their phone."

There was no evidence any calls to the Jaggards were answered by anyone else, she said.

Ad Feedback

- The Southland Times

st strap Communites
Our E-Editions

Read our free publications online.

Win with the Times

Win with us!

Stl paper logo
Subscriber services

Click here for subscriber news and information.

ST digital edition thumb
Digital edition

Read The Southland Times online with our digital edition.


Click here to subscribe to our publications

Special offers
Opinion poll

What is your impression of Invercargill's teens?

Friendly and helpful, a credit to their town

No better or worse than anywhere else

Not impressed with them at all

Vote Result

Related story: Letter: In praise of young people

Featured Promotions

Sponsored Content

Daily diversions
stimes pan #stayclassysouthland

Cartoons by Chicane, aka Mark Winter


Today's puzzles


Your Family News
Birth notices and anniversaries


View marriage and birth notices from around the region

Death notices

Death Notices

View obituaries from around the region