Glitch hits half of Telecom broadband customers

TOM PULLAR-STRECKER
Last updated 09:32 30/11/2012

Relevant offers

National business

Paymark and iTicket partner to offer online eftpos payment Stride Property Group appoints new chief executive and director British and Canadian heavyweights eye up rescue helicopter tender Accounting firm suspected fraud at Fuji Xerox NZ: report A 260-room hotel proposed for Queenstown's Kawarau Village Helicopter crash pilot Rick Lucas loses licence, Heliforce loses operating certificate Commerce Commission pursues alleged misrepresentation of building product Post-prison employment helps past offenders get on track Royalties windfall for Taranaki if NZ First plan adopted Millennials: Here's what your rainy day fund is for

Telecom says it has now fixed a problem that knocked half its broadband customers - a quarter of the country's broadband users - offline for more than three hours this morning. 

Spokeswoman Jo Jalfon said the problem arose "early today" during planned maintenance on a broadband server.

"The issue was quickly identified and our technicians have been working over the past three hours to resume connectivity," she said.

But the company said that if any customers were still having trouble connecting to the internet, they should turn their modem off and then on again, or call 123 for assistance. 

Retail head Chris Quin said the problem appeared to start at about 7am. Telecom has apologised.

Ad Feedback

- BusinessDay.co.nz

Comments

Special offers

Featured Promotions

Sponsored Content