Glitch hits half of Telecom broadband customers

TOM PULLAR-STRECKER
Last updated 09:32 30/11/2012

Relevant offers

National business

Tourism spending continues to climb in South Canterbury Irishman Ivan Scott gunning for Kiwi Dion King's world shearing record First home buyers get boost with KiwiSaver changes - Nick Smith Moa defends claims of 'misogynistic' marketing Tony Quinn: from zero to 60, and beyond Infracon liquidation ends with all debts paid Sounds Air launches flight from Blenheim to Christchurch McGuinness Institute report attacks King Salmon financial position New freighter service to start flying through Palmerston North Airport The privacy loopholes of work devices

Telecom says it has now fixed a problem that knocked half its broadband customers - a quarter of the country's broadband users - offline for more than three hours this morning. 

Spokeswoman Jo Jalfon said the problem arose "early today" during planned maintenance on a broadband server.

"The issue was quickly identified and our technicians have been working over the past three hours to resume connectivity," she said.

But the company said that if any customers were still having trouble connecting to the internet, they should turn their modem off and then on again, or call 123 for assistance. 

Retail head Chris Quin said the problem appeared to start at about 7am. Telecom has apologised.

Ad Feedback

- BusinessDay.co.nz

Comments

Special offers

Featured Promotions

Sponsored Content