Sharp shock in chocolate bar
GRANT BRYANT IN QUEENSTOWN
An Auckland film publicist who bit a chunk of glass and possibly ingested another while munching a chunky Kit Kat bar is seeking a total recall of the chocolate treat.
Lisa Cruse cut her gum on the 2cm diamond shaped shard just before the world's first public screening of Ice Age 4: Continental Drift at the Queenstown Winter Festival on Saturday night.
This afternoon she told The Southland Times she had told the bar's manufacturer Nestle she wanted a total recall of Kit Kats so no children would be at risk of ingesting glass but had so far received mixed messages from the company.
She called the Nestle customer services hotline on Sunday to complain but found hotline was unmanned at the weekend. After photographing the glass shard and posting it on the company's Facebook page, it was removed and a customer service representative called and told her to place the glass in water.
"She said it was 'hard candy' and insisted I put it in water to see if it would dissolve,'' Ms Cruse said.
"I thought 'you've got to be kidding,' but took it down to my hotel's kitchen to follow those instructions. Following that I got a call from Nestle's head of communications saying that the CEO was away till next week, and that my request for a recall would be investigated.''
During her interview with The Southland Times today a Nestle customer services representative called Ms Cruse and said the piece of "foreign matter'' would need to be analysed. However, Ms Cruse said she would not be giving up the only piece of evidence the incident happened so easily.
"The woman kept saying the glass would have to be analysed to see what it was but I told them it was unquestionably glass, which could cause all sorts of internal damage to a child, and I'll definitely be hanging on to it until I get some answers,'' Ms Cruse said after the phone call.
Ms Cruse also kept the bar's wrapper, recorded its best before date and all relevant information that would help in ensuring no one else risked ingesting glass when eating a Kit Kat.
- © Fairfax NZ News
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