Postal complaints prompt 'rigorous' mail review

BROOKE GARDINER IN QUEENSTOWN
Last updated 05:00 26/01/2013

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New Zealand Post did not act on a spike in missing mail complaints more than two years ago because they were "divided relatively evenly" across nine postal rounds.

More than five weeks ago, The Southland Times asked NZ Post why concerns were not raised back in 2010, when there was a spike in complaints, with 14 in May, 13 in June and 10 in July.

NZ Post media adviser Jaimee Burke said complaints had "fluctuated" during the past few years but in those particular months they had been divided across the nine postal rounds.

As a result of the complaints going undetected for so long, the company was undertaking a rigorous review of its mail security policies and procedures, she said.

Figures released under the Official Information Act show NZ Post logged 19,409 complaints about missing mail across 2326 postal rounds between January 1, 2010, and November 20, 2012.

In November, NZ Post contractor Phillipa Lynette Lindsay, 32, was arrested after police found more than 18,000 mail items at her home and storage unit.

She was to appear in court again on February 14 but police were granted an extension to March 15.

brooke.gardiner@stl.co.nz

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