DHB tight-lipped on computer glitch

The Southern District Health Board has refused to explain what caused the district-wide computer malfunction that threw southern hospitals into chaos.

The Southland Times was granted an interview with someone from the organisation after the board received a report from their IT supplier at 2pm yesterday. However, at 2.45pm Southern DHB communications and marketing chief executive Steve Addison said the board would not make any comment. "We have received a report from our supplier and are working through it. We will be in a position to comment further once we have completed our internal review process," he said.

Mr Addison could not say how long the process would take.

IBM New Zealand media relations manager Katherine Litten said the company was bound by client confidentiality agreements but was not responsible for the crash.

"We were engaged by the Southern District Health Board to restore services after they were disrupted by an outage," she said.

IBM engineers were responsible for rebuilding the information server that crashed and ensuring systems were restored.

Dunedin North Labour MP David Clark said he was disappointed the Southern District Health Board did not make the report available to the public yesterday.

"It is appalling the Southern District Health Board has again not been transparent, because it undermines the public's belief in quality of services they provide."

 

The Southland Times