ACC forces paraplegic to return mismailed records

AMANDA PARKINSON
Last updated 05:00 21/04/2014
Southland Times photo
ROBYN EDIE/Fairfax NZ
ACC client Gordon Haugh was accidentally sent another ACC claimant's confidential records.
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Poll: A Gore paraplegic says he was forced to drive to Dunedin so that confidential ACC documents mistakenly sent to him could be destroyed.

Two months ago Gordon Haugh received four pages of sensitive information about another claimant in an administration error by ACC.

Haugh said an ACC case worker contacted him last week to tell him the documents needed to be destroyed in front of a Dunedin-based ACC-specialist lawyer immediately.

"I was a bit shocked that they didn't come and collect the documents, but then they didn't even apologise," Haugh said.

At his own expense, Haugh hand-delivered the documents to ACC specialist lawyer Peter Sara, he said.

"I didn't want to post the documents because I couldn't be sure they would arrive, and I just wanted rid of them."

Sara called the situation "bizarre".

"I would have expected a senior person from ACC to have collected the documents and apologised to Gordon. That would have been the best option, followed by me having the documents and destroying them," Sara said.

"This was the third-best option. It put the onus on Gordon. He never asked for it; it should never have come to this. ACC should have destroyed it themselves."

When asked by The Southland Times what ACC had done to reclaim the document, ACC spokeswoman Stephanie Melville said only "the document was destroyed".

 

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