Jazzed-up Microsoft is cooler than before

Last updated 10:56 22/02/2013
Steve Ballmer
NEW TRICK: Microsoft CEO Steve Ballmer holds the new Surface tablet as it is unveiled in Los Angeles, California.

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Microsoft is cooler than you might think.

A Reuters/Ipsos poll found that just under half of 853 respondents between the age of 18 and 29 thought Microsoft is cooler now than it was a year or two ago.

The software maker, often derided in Silicon Valley for failing to dream up products that captivate a new generation of social media and mobile savvy consumers, managed to pip Facebook in the survey - only 42 per cent of young adults thought the world's largest social network is cooler now than in the past. Twitter scored 47 per cent, below Microsoft's 50 per cent.

Part of Microsoft's lift appears to stem from a well-coordinated marketing blitz around its all-new Surface tablets, which have revamped the familiar Windows interface with a tile-based, mobile app-friendly look and feel.

Its Xbox gaming console and "Kinect" accessory, which can respond to gestures and voice commands, has in the past year also burnished its image around younger consumers.

Josh Johnson, a 24-year-old media arts student at the University of South Carolina and self-professed gaming aficionado, said he has been impressed with Microsoft's consumer-oriented push with Windows 8.

"It's more customisable, and not as rigid as an Apple phone, where you have to buy all the products from Apple," Johnson said. "If you want a ringtone, you don't have to pay iTunes."

He added: "I know Apple is the cool, hip brand right now, but if Microsoft keeps coming out with new tech I'm sure it'll be back soon."

Apple, despite falling out of favour with many Wall Street investors, still scored well in the Reuters/Ipsos poll, the first in a series that aims to measure brand perception and usage over time for major consumer tech brands.

About 60 per cent of 18- to 29-year-old respondents still thought Apple was cooler now than in the past. But Google's Android brand did even better, with a full 70 per cent giving it the thumbs up.

Although "coolness" remains, at best, an amorphous concept, consumer perceptions are pivotal in determining the longevity of products, particularly in the fast-moving consumer electronics industry.

Microsoft dominates the personal computing industry and is still far larger than most other tech corporations on the planet. But it has seldom won plaudits for cutting-edge consumer technology and its share price has plateaued for a decade under CEO Steve Ballmer's watch.

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Apart from Xbox and Kinect, Microsoft's past is littered with failed attempts to conquer the consumer gadget marketplace, from clunky early tablets and wrist-watch computers to the Zune music player and Kin phone.

Gartner estimates that Microsoft sold fewer than 900,000 Surface tablets in the fourth quarter, a fraction of the 23 million iPads sold by Apple. Windows phones now account for 3 per cent of the global smartphone market, Gartner says, far behind Google's Android with 70 per cent and Apple with 21 per cent.

The survey "definitely shows that Microsoft's efforts are paying off, but we'll have to see how cool translates into customers," said Gartner analyst Michael Gartenberg. "It's also hard to compare 'cool' factor as a quantitative measure against Apple, a company, and Android, a platform."


The poll of about 4800 people produced fewer surprises in other areas.

In social media, 90 per cent of 18- to 29-year olds said they log in to Facebook, including 54 per cent who use it "continuously throughout the day." Nearly 30 per cent of respondents in their 50s, and 18 per cent of those over 60, also say they use it nonstop.

Facebook's usage figures dwarf those of Twitter and Tumblr, as well as new kid on the block Pinterest, the visual "pinboard" sensation. Despite its influence in media discourse, 50 per cent of young adults say they do not use Twitter. By comparison, 58 per cent said they do not use Pinterest and 68 per cent said they do not use Tumblr.

Harley Pruitt, an 18-year-old high school student in Newnan, Georgia, said Facebook remains the only social network she logs onto because it's the easiest way to contact friends from many years ago, while other social networks feel less accessible.

"Myspace is long gone and Twitter is confusing as all get-out," Pruitt said. "I'm a creature of habit, so I can't predict that Facebook will fade off."

The poll, which will be repeated in coming months, included responses from 4,798 people surveyed between February 5 and February 19. The data is collected online from a pool of pre-screened candidates.

The accuracy of the poll is measured using a survey technique called a "credibility interval" and is precise to within 1.6 per centage points. Among the young adult aged 18 to 29 subset, the credibility interval was 3.8 per cent.

- Reuters


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