Telecom outage hits mobile customers
A Telecom outage left many customers without cell phone reception or data for more than three hours this evening.
A network failure in Christchurch that was the cause of the outage, Telecom said.
It affected the lower North Island and the entire South Island. Full service had been restored by about 6.30pm, Spokeswoman Holly Wilkinson said.
"We believe that Telecom network mobile data traffic in the South Island and Lower North Island is now flowing again after our engineers rebooted the system. However, it's possible that there may be further disruptions to services due to intermittent problems as the system catches-up with data traffic demand.
"We understand the frustration customers may have and we apologise for the inconvenience."
Wilkinson said engineers may replace parts in the future to prevent a recurrence of today's issues, but any further repairs would occur in the early hours of the morning to minimise customer disruptions.
Telecom said a network failure in Christchurch was the cause of the data outage.
Voice calls and text messaging services were also indirectly affected as a result of congestion caused by the network failure.
Telecom also called in overseas support to fix the issue.
Many took to Twitter to vent their frustrations.
Paul Francis tweeted: "@TelecomNZ have had no data access in Chch this afternoon. Friends also. Any update? #whatsup.[sic]"
Tory Meikle was one of many Wellingtonians without coverage.
"*sad face* My phone has no service but I can't call anyone to find out why. What do I do now? Is it all Wellington cell phones?" [sic], she said.
The fault came on the eve of the release of Telecom's annual results and on the day Vodafone announced a big marketing splash on new smartphone plans.
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