Glitch affecting Xtra email service
Telecom says a fault with its Xtra email service today is a repeat of one that occurred on Friday.
Spokesman Richard Llewellyn said some customers trying to send or receive mail through desktop clients such as Microsoft Outlook were unable to do so.
They were being repeatedly prompted to enter their Xtra password. When they did so, the box just reappeared.
Only about 5 per cent of Xtra accounts appeared to be suffering from the glitch and customers could get around the problem by using webmail to send and receives their emails, Llewelyn said.
Telecom outsourced its email service to Yahoo in 2007. It hoped the fault would be fixed shortly after 3pm.
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