Subscriber services

20:39, Jan 13 2015

Subscriber news and information.

Subscriber Newsletter

As a Southland Times subscriber you'll receive a quarterly newsletter with the latest information from The Southland Times, plus some exclusive subscriber deals and prize draws. Our subscribers are highly valued and we love to hear from you, so if you have any new ideas for our newsletters or any special offers you'd like to see, please let us know by emailing us at or you can write to us at: Marketing, The Southland Times, 67 Esk Street, PO Box 805, Invercargill 9840.

Managing your newspaper subscription

You can manage your newspaper subscription online at Here you can put your newspaper on hold, report a missing or wet newspaper online at anytime and from anywhere. To register, CLICK HERE with your subscriber ID and an email address. 

Holiday Stops


If you're planning a holiday please let us know so we can put your newspaper delivery on hold. We require a minimum of one working day's notice prior to your holiday stop commencing. You can contact us by phone, e-mail or fax on the numbers below. You can also opt to donate to our 'Tools for Schools' programme or choose a Holiday Pack. Alternatively, visit to manage your subscription. 

Phone: 0800 784 846
Fax: (03) 211 1098

Tools for Schools

When you go away and put your newspaper delivery on hold you can opt to donate your holiday papers to our Newspapers In Education programme, Tools for Schools, where we match your donation paper for paper and supply newspapers to schools through the year to help students with their studies.

Holiday Packs

The perfect option if you enjoy catching up on the news when you return home from your holiday. We hold your newspapers for you and then deliver them all on your return. Just tell our staff that you'd like to request a holiday pack.

Change of delivery to your holiday home

If you have a holiday home we can arrange to change your newspaper delivery to your holiday home address if it is within our normal delivery area.

Moving House

If you're moving house please contact us with your moving date and your new address details so we can arrange to change your newspaper delivery. Our delivery network covers all of Southland, Queenstown Lakes District and Central Otago.

Moving away from our region?

If you're moving out of the region but would still like to keep up to date with the local news you can subscribe to the digital version of The Southland Times. This is an exact replica of the newspaper which you access via your computer from anywhere in the world. Click here to find out more.

Missed or wet papers

If your newspaper is not delivered or it's raining and your newspaper gets wet, please let us know by calling 0800 784 846 from 7.00am when this phone line opens. We operate a redelivery service in Invercargill, Bluff, Gore, Cromwell and Alexandra. We need to know by 10am at the latest so we can arrange a redelivery. Alternatively, visit to report a delivery issue. 


If you ever have an account query you can call our central finance team on 0800 324 005. Their number is shown on your monthly invoice. Alternatively you can call into any of our offices to speak to our staff or call us direct on 0800 784 846.

The Southland Times