Air New Zealand admits airfare mistake with flights from Auckland to Honolulu

CHLOE WINTER
Last updated 16:07 03/04/2017
SUPPLIED

Flights to Hawaii were wrongly advertised on Grabaseat for $499 return on Monday morning, but Air New Zealand quickly amended the price.

FAIRFAX NZ
Screenshot of email from Air New Zealand about flights to Honolulu on grabaseat.

Relevant offers

National business

'Perception' the problem as super changes bring ageism into sharper focus Australians swoop on largest Kiwi caged poultry farm VW eyes possible sale of motorbike brand Ducati Top tips to buy a house at a great price New report shows bank profits up, possible cost increase for customers Chart of the day: Sharp drop in value of exports from Port Taranaki

A flight to Hawaii for less than $500 return has to be a mistake, right?

Unfortunately, it seems it was.

Air New Zealand admits it was "our bad" and not a late April Fools joke, when it advertised the wrong price for flights from Auckland to Hawaii.

Early on Monday morning, flights to Honolulu were advertised on Grabaseat for $499 return, or $159 one-way.

READ MORE:
Paying for someone else's mistake
Dealer's mistake sees car sold for $1

However, when people clicked on the flights to try to book them, the prices were restated as $499 one-way, rather than $499 return.

The airline sent an email apologising to customers soon after it realised its mistake.

"You may or may not have spotted a $499 return fare (or $159 one way) to Honolulu this morning in our daily alerts email and thought it was so cheap it must be a late April Fools' joke," the email said.

"I guess we look the fool this time because it was a genuine mistake on our part and has now been corrected."

The correct fare to Honolulu departing from around New Zealand started from $499 one-way and about $992 return.

Annoyed customers have taken to Facebook to express their views. One woman said: "False advertising. $499 return to Hawaii but click the link and it's $499 one way. Not impressed".

Another said: "Hey Air NZ, a grabaseat email this morning has AKL to Honolulu return for $499, but when you go onto the website it says that $499 is one way? Super misleading — not happy".

The Commerce Commission said companies weren't bound to honour prices in advertisements if they were a "genuine mistake".

However, advertising incorrect prices is technically a breach of the Fair Trading Act, for which the commission can bring prosecutions. 

A Commerce Commission spokeswoman said it was not aware of any complaints about Air New Zealand's error, though it had received one "query" via Facebook.

Ad Feedback

- Stuff

Comments

Special offers

Featured Promotions

Sponsored Content