Bar staff learn some tricks of the trade
How to deal with aggressive behaviourKIRSTY MCMURRAY
Taranaki's nightlife could be a little safer after bar staff took a chance to upskill this week.
Last night was the final part of the free three-day training course which was attended by workers from some of New Plymouth's biggest bars and pubs.
After learning the theory and passing NZQA level one and two standards, participants were taught some practical and physical skills to help them deal with the aggressive or threatening behaviour they sometimes encounter in their jobs.
Taranaki District Health Board's public health unit and Action on Alcohol in Taranaki organised the course as one way to help reduce alcohol-related harm in the community.
"The course is designed to upskill licensees, duty managers, glassies, bar staff and door security staff on their role as responsible hosts in their licensed premise. It is vital for staff to continue to develop and gain new skills and knowledge about the business they're in, to potentially become successful in the industry," TDHB health promoter Carly Twaddle said. "Sometimes they have to get people out of their bars and they need to do it in a safe way."
Those attending the training were taught how to communicate assertively and be confident to handle risky situations.
"They will learn how to keep themselves and their patrons safe from alcohol-related harm," Miss Twaddle said.
Instructor Darryl Stonnell, from First Contact, taught the group techniques to safely handle people, including how to make sure people being held on the ground didn't stop breathing.
"It's called positional asphyxia, and it can kill," he said, showing the group alternative ways to restrain people on the ground without restricting their breathing.
Last night the group also learnt about self-defence, safety and dangers, holds and restraints and the law around application of force.
- © Fairfax NZ News
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