Jetstar's Christmas mess upsets

16:00, Nov 26 2012

A Jetstar botch-up has infuriated a Taranaki expat whose trip home for Christmas has cost her more than A$1000 (NZ$1270).

Jetstar has cancelled a flight from Melbourne to Auckland on December 23, forcing passengers to rebook on another service or risk not making it home in time for Christmas Day. After disrupting the plans of 80 travellers, Jetstar yesterday changed its mind and rescheduled the flight.

It was too little too late for Melbourne's Debs Moir, who comes from Opunake, where she was travelling to spend Christmas with family. "After finding out on Saturday morning the flight was cancelled, I got an email that night saying the flight was back on.

"I rang Jetstar on Sunday morning and they confirmed the flight was definitely still cancelled and wouldn't be rescheduled so I went ahead and spent hundreds on a new flight," she said.

To add salt to the wound, Ms Moir has almost certainly lost A$120 for her domestic flight from Auckland to New Plymouth and is in a battle with Jetstar to get a refund on her A$400 flight.

"I've now paid another A$800 to fly with Virgin Airlines a day earlier arriving in Wellington and have had to sort alternative transport back to Taranaki," she said.


"I'm absolutely furious they could do this when I booked my flight back in August to make sure it wouldn't be ridiculously expensive."

Ms Moir says this is the first time she has flown with Jetstar and it's most definitely the last.

"Christmas is expensive enough as it is but to pay that much money to fly home on top of everything else just makes me incredibly angry," she said.

A replacement flight has been scheduled for the same day but it is still unknown at what time, Jetstar spokesman Phil Boyen said.

Jetstar was contacting all passengers to let them know there was a new flight but last night Ms Moir still had not been notified.

"We said we would get everybody there for Christmas and we will," Mr Boyen said.

Taranaki Daily News