Patient says nurses were rude, slow
"It's not acceptable."ISOBEL EWING
A complaint from an Inglewood woman about her treatment at Taranaki Base Hospital adds to the growing number of patient gripes received by Taranaki health services this year.
Janet Morresey was admitted to hospital last Thursday with a badly fractured leg and claims her nurses were rude and took a long time to answer the bell.
Mrs Morresey, a qualified caregiver for over 30 years, said she would never treat anyone the way she had been treated.
"It's not acceptable. I would never treat someone's mother, father, brother like that."
Taranaki District Health Board statistics show from June to August 2012, 76 patient complaints were received - a 43 per cent jump on the number received from the previous three-month period.
Two of the most common issues complained about were the attitude of clinical staff and poor communication.
Spokeswoman Rosemary Clements said the nurses were very busy and all of their patients were very important to them.
"When the wards are busy, nurses do sometimes have to prioritise which patients are seen first but you can be assured they work tirelessly to ensure everyone is cared for well," she said.
Mrs Morresey said at one point she rang her bell because she needed to use the toilet and was unable to move on her own.
Nobody came to her assistance and she had to seek help from another patient's visitors.
"They had to assist me to the toilet otherwise I would have wet the bed. They did not answer my bell, it took too long."
She said there was an 80-year-old woman across from her who waited 90 minutes for the bell to be answered.
"She was crying because she thought she was going to wet the chair. This is the sort of thing that is going on."
Mrs Morresey said she felt sorry for the nurses who seemed to be running around because they were understaffed.
"One person to six patients is not good enough."
Some minor miscommunications between the nurses and doctors also created problems, she said.
"It's that small handful that make the rest of them look bad, because some of the staff there are brilliant and awesome. It's a shame."
She said when she worked at Taranaki Base Hospital in 1972 patients were treated better than they are now.
"The people in charge were strict and there was no nonsense."
"They need to have more empathy for the patients, they need to listen to the patients more. After all, we pay their wages."
- © Fairfax NZ News
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