Apology after toilet floor change

ISOBEL EWING
Last updated 05:00 15/02/2013
ysa Robinson had to change the nappy of her 3-month-old daughter on the toilet floor at the hospital Emergency Department
ANDY JACKSON/Fairfax NZ
NOT HAPPY: Lysa Robinson had to change the nappy of her 3-month-old daughter on the toilet floor at the hospital Emergency Department.

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Health bosses have apologised to a woman who was told she would have to change her baby on a hospital toilet floor.

Lysa Robinson took her 3-month-old baby, Harmony, who was suffering bad colic, to the Taranaki Base Hospital Emergency Department on Tuesday afternoon.

She asked a staff member where she could change her infant and was told to "just go and change it on the toilet floor".

She had no other option so changed the nappy laying the only blanket she had with her on the floor.

Ms Robinson said she made a formal complaint to the hospital on Wednesday and it was received well.

Clinical services manager Gillian Campbell said the hospital apologised and customer services was investigating the complaint.

Ms Robinson said the ED staff member's response was unacceptable when he could have directed her to one of the many spare beds available.

"There are heaps of germs on a toilet floor and she's only 11 weeks old."

Normally ED reception staff will show a carer and baby to a vacant area in the department to change the baby privately, Ms Campbell said.

"We apologise to the mother for her unfortunate experience and will continue to work hard so it doesn't happen again."

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