A Hawera woman was left with a "fowl" taste in her mouth after repeatedly finding feathers still attached to her KFC.
Twice in six months Annie Morrison found unwanted chicken feathers on her meals, leaving her revolted by the thought of the company's cooking practices.
"The first time it happened [in January], we didn't think much about it, we brought it back and they exchanged it for a family box," Ms Morrison said.
"I thought it was one-off thing, but to have it happen again [on Monday], its just not good."
This time Ms Morrison decided not to exchange the meal, preferring instead to stay clear of KFC.
"Just because it's chicken, it can happen again," Ms Morrison said.
When the Taranaki Daily News approached KFC Hawera for comment, the manager said he did not understand what the fuss was about.
"For us, if it's cooked, it's cooked," he said. "It happens everywhere, like at chickens bought at the supermarket," he said.
KFC general manager Brent Kitto said its poultry suppliers were committed to following strict processes to ensure chicken was delivered fresh to their stores.
So he will be talking with Inghams and Tegel about the feather issues.
"This is unacceptable, and we're working with our suppliers to confirm how this may have happened," Mr Kitto said.
KFC Hawera also offered Ms Morrison a refund.
- Taranaki Daily News
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