An Inglewood couple say Telecom made a mistake that has resulted in them being left out of the 2013-14 telephone directory.
But the company says it was asked to.
Buddy and Dara Robbins, of Bristol Rd, received their new telephone book last week and found the number they have had for the past 13 years had been omitted.
"I don't usually open it; I just opened it up to be nosy and it wasn't there," Mr Robbins said. "I had already put the other one in the rubbish so I had to pull it out to check."
Mrs Robbins said she checked different spellings of "Robbins", had even looked under "Buddy" and in the Stratford and Opunake sections to see if it was there.
After contacting Telecom Mrs Robbins said she was told when the couple changed their plan in December, it was recorded they wanted an unlisted number.
"We've never had an unlisted number, I wouldn't do that," she said.
"I just think that they've made a mistake that they haven't checked or corrected."
Mrs Robbins said the woman she had spoken to at Telecom was helpful and had assured her they would be included in next year's phone book.
However, there was no apology or offer of any compensation.
The semi-retired couple, who are still involved in the dairying support industry, say the omission had the potential to cause inconvenience and they believed they should be entitled to possibly a month's free line rental.
"We've been thinking about what other measures we might have to take, maybe having business cards printed with our number on them," Mr Robbins said.
"We are receiving less from the telephone provider than the rest of the citizens," Mrs Robbins said.
Mr Robbins has also been left questioning how many other people around the country have found themselves in the same situation.
Katherine Cornish of Yellow, the company that prints the telephone books, confirmed it had received a request from Telecom to make the Robbins' number unlisted. "It is unfortunate if that is not what they wanted but we do have a responsibility to act on those unlisted number requests."
The couple's number would appear on whitepages.co.nz if they contacted Telecom and asked that their number be listed.
The font size in the new telephone book remains small, but it has been increased in size.
- © Fairfax NZ News
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