Thousands still unable to use Telecom XT after crash

talk is cheap. so is telecom.

A fresh start to a new day, but i've discovered yesterdays problem still lingering around. Correct me if i'm wrong, but three days going with limited service? I'm expecting at the least a months worth of credit for this! Or maybe we should take advantage, a dollar every hour we have been without communication? Honestly, this is embarrassing, you've made a fool out of New Zealand.

@Sam #151 : You have to do the math.

Telecom offers a deal for unlimited texts. This works out to 60 messages at the Telecom and Vodafone price of $0.20 per text.

If you send more than 60 per month, then you will win if you are with Vodafone and switch to Telecom.

If you are with 2degrees, then you have to send more than 133 to benefit from being with Telecom.

So glad we left Telecom. Its a pity they put so much effort into their advertising and less time actually practicing the principles they advertise. We were continous,trustworthy customers for several years, went overseas temporarily, moved house and didn't receive our mail until it was too late which was out of our control, and for that one mistake were greeted with a debt recovery letter and were given no other option. And what was that....this little light of mine, I'm gonna let it shine? I'm sorry but from where we're standing we don't see your light at all.

I used to be on Vodafone, got sick of their uselessness, switched to Telecom, got sick of their uselessness, now back on Vodafone, again sick of their uselessness.

Both of them are frustrating companies to deal with.

Getting sick of people bragging about their providers and others feeling sorry for themselves.

Ok so I had no service from 11am till 7pm yesterday. Service dropped out again at midday and returned at 2 today, though ok sweet probably just rebooted the network and it takes time for everyone to connect back on hence the 2 hours I can live with that. But no apparently not back down again tonight and hasn't come back online.

I can get over, despite the disruption to business, one day but two days and now heading in to day three is more than a tad ridiculous. The only reason I am looking at what the other networks can provide is because this is the straw that broke the camels back.

Other issues commonly faced: 1) Txts received by me hours after they were sent 2) Txts sent by me not being delivered for hours after they are sent 3) Txts say sending failed when in fact they have sent 4) Calls going straight to voice mail even when I have plenty of service 5) Calls dropping out even when in good service areas 6) Mobile internet not connecting or freezing despite strong reception

I though it may have just been me who had these issues which were perhaps cause by a fault with my phone/SIM, but apparently not as I have spoken to DOZENS of others who have the same issues.

World class, faster in more places, better service and over all superior experience? Yeah Right!

Also it's not cool to go to the orb/leading edge or telecom store a abuse the staff. It's not their fault. For the most part they will do their best to help out. It's like when people abuse the counter staff at petrol stations when petrol goes up in price. They had nothing to do with it. Be respectful of the them.

I had a friend who was contracted from the Philippines to build the XT network putting up the towers etc. And he told me at the time that the equipment that they were installing was cheep and not very good quality. And he kept telling me that the Philippines has better equipment. Also he said that Telecom would have ongoing maintenance above the normal. I think he told me this before or around Christmas 2008

The consumer has purchased a new phone with their own money to be able to access a service described as better than ever, they then pressure those that havent converted with a deadline to switch before the old system is shut down and the network has faults. How are those who made the switch supposed to have confidence in their investment and where is the incentive for those that have not yet purchased a new phone to access the new network?

Telecom cannot shut off a functional network and pressure people into transferring to the new one when it isnt up to scratch. its not fair to the consumer.

i personally am going to wait until the old network is not working anymore, after which i will research what deals are on offer from all mobile networks. my phone has not encountered any issues but the rest of my family are on XT and i cannot get in touch with them/ or have had my phone calls cut off part way through - its a waste of my credit also, to be calling and recalling them in order to check how they are going on their travels - they cant call me.

I still hate Vodafone! Dealing with an Egyptian and paying for a problem you didn't cause on a network that supposedly works is still worse than a network that obviously doesn't. At least Telecom customers know what they've got.