my XT phone stuffed out before the outtage even stuffed out lol. sure hope we are compensated for the money lost and time

What's most interesting about this (for me anyway, not an XT customer) is the reliance we've all got on this technology - to the extent that we don't think we can function without it.

Remember when address books were actually books? And we had to go find a landline to call someone? Remember faxes? Remember when you needed a PC to have access to your email?

Ha compenstation, what like the last time when they gave XT customers free calling, ASSUMING thats what every xt customer wants, i barely ever make calls so how does that compensate for the HUNDREDS of times i had to re send messages because the crappy network wouldnt send them. They need to give free credit OR free internet, calling and photo messaging.

my friend called telecom after 26hrs of no service to get her termination fees waved so she could move to vodafone. After much talking the guy did it and agreed that xt was unreliable and half the customer service team are on vodafone! That in itself says they don't have any father in their own company!

As an employee of the company responsible, it is my opinion that the problems have been obvious in certain circles, but only gradually realised in the wider company.

Large portions of management owe their position to a bureaucratic system that is both ineffective and rewards the dishonest or otherwise political animal - one that simply lacks the ability or education to run such a large company.

I do feel sorry for the current CEO (he seems very capable) even as he is surrounded by such incompetence.

Paul Reynolds must resign. Pure and simple.

Thats why u should just stick to the big corporate companies. Sure u may pay more, but at least they don't crash like the little guys who can't afford decent systems. How many little cellular companies have there been now that promise cheaper prices but have systems that fail. U'd think people would've learnt by now, but apparantely common sense isn't something that all people r born with.... suckers!

Where did they get 4% of network south of Taupo from everyone I know on the XT network was affected. So is this an indication of how honest they will be in reporting back to us on what the problem actually is.

Jeez, everyone here seems to be on the lets hate telecom trend.

Its not as if they aren't doing anything about it, two separate outages were caused by two completely different causes.

Vodafone has had quite a few outages in the last 6 months if you look at there network logs, they just have a 2g network to fall back onto,

For the Time Ive been on XT with my iphone, I have not experienced anything near the crap service Vodafone gave me, and No Drop calls. So Yes, Hardware does Die, Software Does corrupt, It is jut a fluke both outages have effected the same area as each other.

For the Benefits of XT over Vodafone and 2Degrees, and the fact they ARE trying to solve it with getting independent reviews and working with there partners, I am happy I am a XT customer on Data Sticks and Cellphones for my company, and will continue replacing the remaining CDMA devices in our company

Haha 4%???!! I'm sure that more than 4% of their market is Wellington based, let alone the south island.