Vodafone outage wider than Auckland?

00:58, Aug 13 2012

Some Vodafone customers in the lower North Island say they were affected by a network outage today despite a claim by the company that the fault was at a South Auckland exchange and only affected parts of Auckland.

Vodafone spokeswoman Sarah Newcombe said it noticed a fault with its 3G mobile and fixed-line broadband services in the "early hours of this morning".

It initially advised the fault was nationwide but Newcombe said it discovered the problem was at one of its exchanges in South Auckland and only parts of Auckland were affected.

The faults were largely resolved "at about 7am" but customers continued to experience intermittent issues that also affected fixed-line calling. Newcombe said Vodafone believed all services returned to normal by 9.30am.

Vodafone said it was "double checking" the scope of the outage.

Paul Matthews, chief executive of the Institute of Information Technology Professionals, said his Wellington landline went down. Another Vodafone customer in the capital said they lost service at 11pm last night. A Stuff reader said the claim only parts of Auckland were affected was "rubbish".

"I'm near Palmerston North, and my broadband was down this morning."

One of those affected in Auckland was the former boss of Vodafone's fixed-line business, former Pacific Fibre chief executive Mark Rushworth, who tweeted at 8am that he had no dial tone on his home phone. He first thought the Southern Cross Cable had gone down, he said. Matthews said that was also his first thought.

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