ISP's overly aggressive service goes viral

ADRIENNE CUTWAY
Last updated 15:33, July 17 2014
BLOW BACK: American internet provider catches flack for its overly aggressive customer service rep.
Reuters

BLOW BACK: American internet provider catches flack for its overly aggressive customer service rep.

American internet provider Comcast is apologising after one of its customer service representatives gave a customer a very hard time when he tried to cancel his service.

Comcast has issued an apology after audio of one of its customer service representatives bombarding a customer with repeated questions went viral on Tuesday, according to CNN.

Tech journalist Ryan Block called Comcast to cancel his service, but the phone call turned difficult when the unnamed rep began repeatedly asking him why he wouldn't be interested in "the fastest internet in the country."

Block wrote along with the SoundCloud audio that the eight-minute recording actually began about 10 minutes into the phone call when he and his wife started to get frustrated.

At one point, Block asks if the phone call is a joke or if he's being "punked."

The representative defends his tactics by saying that he doesn't want to lose Block as a customer and the company needs feedback to provide better service.

The full recording is available here.

Comcast issued a statement calling the incident embarrassing and adding that an investigation will take place.

"The way in which our representative communicated with [Block and his wife] is unacceptable and not consistent with how we train our customer service representatives," the statement read.

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