Tdev#15 - if you're getting 12Mbps on Vodafail then you must be on a cable connection. None of their other plans support anything like that.

On the numerous times I had to contact Vodafail's support I was not listened to, I was told I did not understand, I was told I had no problem, and I was told the details of my contract with them could not possibly be correct. When I informed them this was not acceptable, and asked to talk to a supervisor or manager I was hung up on. That happened so often I reverted to e-mail contact, where the time to even acknowledge an e-mail took 4 or 5 days.

Eventually I made a formal complaint over their behaviour and lack of service. This was ignored totally. However the following month my charges were doubled and my data allowance halved.

So I initiated a transfer to Telecom. Which Vodafone refused to acknowledge so the transfer was delayed. And even when it was finally sorted, a month later Vodafone initiated action to steal back my toll calling.

This outfit is the most unethical and badly behaved business I have ever dealt with. The sooner they fall over totally the better.

Tdev   #15   via mobile 01:09 am Dec 01 2011

I am with Vodafone and in Dunedin I get speeds of around 12 Mbps 90% of the time . Customer service is great and when I first joined I had bad speeds but they fixed that and went to great lengths to get me running at a good speed at 7.30 pm tonight my speed was 13.6 Mbps this morning at 7.45 it was 10.5. Don't know why ur baggin them

KMD#10 All Vodafone call centre staff mobile and fixed line are NZ based in Auckland over 3 sites most of Telecom NZ fixed line staff are in the Philippines, Take your pick who you would rather talk to,

@KristinaHunt #9 Seems like you are the one with a very low IQ with a comment like that.

As for the article i wish they would seperate Telstra Cable and Telstra ADSL, I have been on Telstra Cable since they only offered 128k and since then I have ALWAYS been able to achieve the advertised speeds. I cannot say the same about brief periods ive spent on various ADSL providers.

Thanks to the new price drops I will be changing to the 25mbit plan, something that would not be achievable on ADSL, peak time or not.

I had no problems with the Vodafone broadband service with the exception of their webmail unable to cope with big attachments. Yes, it did sometimes slow down in the evening but I expected that as people came home from work and logged on or watched movies online etc. I recently switched back to Xtra as I was assured their speed was now faster than that of Vodafone...what a crock, Xtra is a snail compared to Vodafone even at it's worst.

Its a bit of a misguided representations, many internet speeds have alot of variables such as line noise, distance from your exchange and most importantly the load on your local exchange. If you are in a small town with 1 exchange & 200 people surfing the web it will be slower, regardless of which ISP you use. you are still only sharing 1 backhaul link to the DSL termination point, Some exchanges only have small backhauls. I have a brother in a medium rural town on Vodafone and its absolute crap at night, but very good during the day, is it the ISP's fault the backhaul is the weakest link? not really. Im on Telstra's cable network in Christchurch and it blows DSL out of the water with latency & consistency. Sure ADSL2+ / VDSL2+ can offer me 'speeds up to XXmb' but the cable network ALWAYS gives me maximum speed of 15mb day or night'

That totally fits with what I've experienced with Vodafone. As soon as my 2yr contract is up, I'm moving back to Telecom. With Telecom, I had good customer service, fast and helpful help desk staff and excellent download/upload speeds. Thought Vodafone would be better. It's not. It's been a nightmare from the minute I switched. Too much money spent on being trendy and hip and not enough on infrastructure, or having excellent products and services. And Vodafone's web site sucks.

Whinge over.

Scott#2 Shows you have a very low IQ if you play Facebook games! I have no issues with Vodafone home line broadband

You have it lucky. I moved to australia and the net here is like dialup in peak times

Does that explain the long lines at the supermarket during peak times too? I think Truenet are onto something.