Vodafone back up after cable cut caused outage

Vodafone call centres nationwide which were impacted by a Penrose Fibre cut this morning are now taking customer calls.

Vodafone self-service tools, including My Vodafone, are also back up and running.

Customers should expect long call wait times, the company said.

The outages of Vodafone's call centres and MyVodafone online self-service system were caused by a contractor who cut a fibre-optic cable in the Auckland suburb of Penrose with a digger earlier today.

Vodafone's broadband, landline and mobile networks were otherwise unaffected and Vector, which owns the cable, said no other customers were impacted.

Vector spokeswoman Sandy Hodge said the contractor accidentally cut the cable together with one of its gas pipes shortly before noon.

The Fire Service would not let the company into the area to begin repairs until about 3.30pm because of the risk from the broken gas pipe, which had now been fixed, she said.

Vector said third party contractors must take care when digging around other utility services and the lines company would be thoroughly investigating the matter.

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 - Stuff

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