No word on Officemail fault compensation

TOM PULLAR-STRECKER
Last updated 16:47 09/11/2012

Relevant offers

Digital Living

How do you know if you're over-doing it on Facebook? How online bullying became an epidemic we're all guilty of It is past time we fully examined the ever-expanding influence of Facebook on our lives What you should think about before buying Apple's cheaper iPad and red iPhone YouTubers claim restrictions targeting gay-themed content Smartphones set to dominate digital payments Seven easy ways to get tech savvy Damien Grant: Me, the Mad Butcher and my secret for staying sane in traffic jams Manifesto: Instagram offers only a filtered reality for men Four factors which show how internet savvy New Zealand is

Telecom is declining to say whether it is offering compensation to customers who were affected by problems with its Officemail email service last week.

Firms faced delays of several days receiving email late last week, with some claiming their businesses had been severely disrupted.

Telecom spokeswoman Jo Jalfon said it continued to "liaise with those impacted on an individual basis".

However, she would not clarify whether that meant Telecom was offering compensation to Officemail users that approached it seeking redress.

"Officemail is used by both business and residential customers and the impact of the problem varied greatly between the two - hence our commitment to address customer concerns on an individual basis," she said.

Telecom told Fairfax Media that "several thousand" individual email users were affected. Radio New Zealand later reported the number at 20,000.

Telecom Retail head Chris Quin, who was in India when the problems arose, today wrote to Officemail users to apologise for the disruption.

He said Telecom was urgently reviewing Officemail's technology platform and putting in place "system changes" to ensure it improved customer communication.

Quin said he recognised the fault might have undermined customers' confidence not just in Officemail but in Telecom overall, and he would try and win it back.

The problems last week were triggered by a third-party mailing house sending out a large volume of seasonal promotional material, overloading Officemail's servers.

Ad Feedback

- The Dominion Post

Comments

Special offers

Featured Promotions

Sponsored Content