Subsea cable cut, Xtra email delays

TOM PULLAR-STRECKER
Last updated 13:52 15/01/2013

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Telecom says a cut in the Sea-Me-We 3 subsea cable that runs from Perth to Singapore is delaying the delivery of some Xtra emails.

Spokeswoman Jo Jalfon said the cable was cut five days ago but Telecom had only recently been informed of the problem by its outsourced email provider, Yahoo, which used it to route some Xtra traffic.

About 30 Xtra customers had called to complain about undelivered mail, she said.

Jalfon said the cable cut would not be affecting incoming mail.

"Telecom is advising customers to check with their email recipients if they are sending urgent communications and to resist resending emails as this could create congestion," she said.

Yahoo had re-routed email away from the impacted cable while it was being repaired and was working to clear the backlog of delayed emails, but Jalfon said services were unlikely to be fully restored today.

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- The Dominion Post

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