Fault at Highbrook datacentre

Last updated 14:12 19/02/2013

Relevant offers

Digital Living

Robot pilots may someday fly passenger planes Want a sure-fire well-paid job? Train to fight computer hackers Marlborough Sounds cruising guide app will be accessible anywhere 'Iron Man' wants to voice Mark Zuckerberg's virtual assistant Missing man's Facebook account suddenly comes alive, worrying family New Zealand women not immune from 'revenge porn' culture Apple Pay arrives in New Zealand Don't be sure big tech breakthroughs are behind us How to be the family IT hero Digital storytelling offers insight to Marlborough readers

IBM says efforts to restore cloud computing services following a fault at its $80 million Highbrook data centre in Auckland have suffered a setback because of a "new technical issue".

Some companies have been left without access to the software needed to run their businesses since early Monday morning.

IBM spokeswoman Katie Burford would not disclose the nature of the original or the later fault, or say how many customers were affected. Other services hosted at the data centre were running normally, she said.

"While working to resolve the outage of New Zealand Virtual Server Services, a new technical issue was experienced which continues to affect the delivery of this particular service from the data centre," the company said in a statement.

"Our team of global experts continue to work on this as a high priority and remain committed to restoring service for our clients."

It is understood the company hopes to restore services later today.

IBM is one of three data centre providers that won a contract to provide information technology infrastructure to the Government last year and in 2011. The data centre - one of New Zealand's most modern - opened in 2011.

Ad Feedback

- The Dominion Post

Special offers

Featured Promotions

Sponsored Content