A century of caring for people

21:33, Dec 10 2012
Nurse Maude community services
Community based: Nurse Maude provides a wide range of nursing and homecare services.


Sibylla Maude, born in Christchurch on August 11, 1862, was a pioneer in nursing, dedicating her life to serving the needs of the poor.

More than 100 years later, that commitment to the community is sustained by the organisation that carries her name.

A founding and enduring principle of Nurse Maude is that the needs of patients and clients are met with high-quality services provided by skilled and compassionate staff.

"Nurse Maude's unique strengths lie in the ability of our people to blend efficient operational service delivery with the values which motivated Sibylla Maude in 1896 to start, without government funding, New Zealand's first district nursing service," says Jim Magee, Nurse Maude's chief executive.

Key to Nurse Maude's ability to provide relevant and responsive care in collaboration with other providers is making sure the patient's voice is clearly heard through the planning and implementation of nursing and homecare services.


The dual realities of increased demand and finite health resources require a focus on recovery, rehabilitation and a restorative model of nursing and homecare.

Nurse Maude is meeting the challenge through services such as the Community Rehabilitation Enablement Support team (CREST) and restorative home and community support.

Those services include TotalCare which provides the equivalent of rest home and hospital level nursing and personal care in the patient's own home.

These and other nursing and homecare services have significantly reduced the number of people having to be admitted to hospital and shortened hospital stays.

Covering a geographical area which stretches from Kaikoura to Rakaia and encompassing Banks Peninsula and the West Coast, Nurse Maude continues to develop and provide services that will keep people out of hospitals and residential care and in their own homes.

Driving and supporting these initiatives are the partnerships Nurse Maude has with general practitioners, hospitals and other health and homecare providers which sees Nurse Maude contributing to critical health areas such as diabetes and specialist palliative care.

Initiatives such as Nurse Maude's ACC Recovery Service which was launched this year, has seen Nurse Maude's Serious Injury team working alongside Burwood Hospital and other acute care services to provide the nursing, personal and homecare needed to support injury recovery and maximise independence.

One of Nurse Maude's best-known nursing services is its specialist hospice palliative care, which is provided in the Nurse Maude Hospice as well as in the community.

This nationally respected model of hospice palliative care is provided throughout the greater Canterbury area, Selwyn and Rakaia districts and across the West Coast.

Working in remote rural locations has particular challenges and the Telemedicine project, set up in partnership with the Canterbury District Health Board, has seen GPs and nurses in remote rural communities able to directly and immediately access the information and support they need for patients receiving palliative care.

Technology plays a large part in the provision of such a diverse range of specialist nursing and homecare services across a large geographic area.

"Nurse Maude's ongoing investment in information technology that provides cost beneficial solutions or service improvement is significant," says Magee.

"The implementation of a new Client Management System will introduce a full electronic patient record and enable access to clinical information at the point of care."

The system includes a patient portal through which patients and clients have direct access to their notes and care schedule.

By allowing greater patient involvement than was previously possible Nurse Maude can fully involve patients and clients in their own care.

"Nurse Maude does not just initiate and provide nursing and homecare services," says Magee. "It also makes a significant investment in the infrastructure and systems needed to support and maintain them to ensure, wherever possible, the uninterrupted provision of vital nursing services."

There is little doubt that, over the past two years, this infrastructure has beentested on a grand scale."Where there were gaps it was the professionalism and commitment of Nurse Maude's people and the support of our contractual partners and the community that allowed us to close them," says Magee.

"In doing so, we were able to continue providing care to the people ofCanterbury as we have done since 1896."

People and partnerships drive Nurse Maude success

The impressive and diverse scope of community and specialist nursing and homecare services provided by Nurse Maude demands a skilled and efficient workforce.

Nurse Maude has a well-deserved reputation for its considerable investment in training, professional development and continuous business improvement and a culture of recognising and acknowledging high performing staff.

Through its link to the New Zealand Institute of Community Healthcare Nurse Maude is actively involved in research which directly benefits the health and well-being of its patients and clients.

The partnerships Nurse Maude has with district health boards, general practice and other health providers is critical to the improvement and expansion of nursing and homecare services, and includes the provision of acute response services through the Canterbury Community Care Trust.

"Another important agreement formalised during the year was with Christchurch Hospital on the provision and structure of community palliative services," says Jim Magee, Nurse Maude's chief executive.

A unified team of medical specialists now provides services across the Nurse Maude Hospice and the tertiary hospital and Dr Kate Grundy, medical director of palliative care at Christchurch Hospital, became the medical director of the Nurse Maude Hospice.

Nurse Maude has long enjoyed the support of the people of Canterbury.

As the pioneer of New Zealand's first district nursing service in 1896 and the driving force behind the establishment of the Nurses Registration Act of 1901, Sibylla Maude believed that, wherever possible, care should be provided in the patient's home in partnership with the community.

It is this belief that continues to underpin the work of Nurse Maude today.

Vision Statement

Working in partnership with others ensures Nurse Maude remains a relevant, dynamic and innovative force in the health sector.

Past Success

Sibylla Maude believed that wherever possible care should be provided in collaboration with the community. Today, Nurse Maude works in partnership with families, district health boards, GPs and allied health providers to develop and provide nursing and homecare that allows people to stay in their own home wherever possible.

Future Hope

That patients and clients throughout Canterbury will become increasingly supported in their need to be fully involved in their own care so they can achieve the best possible level of independence.

Greatest Moment

Working in partnership with the community and health providers to get our nurses to their patients during the Christchurch earthquakes and again after the big snowfalls.

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