Hairdressers should fix 'bad hair day'
What to do when a haircut goes wrongCAROLINE KING
Not happy with your cut? Ended up stuck with a bizarre colour or even worse - a length bordering on a crew cut?
Well, if a hairdresser has failed to deliver the cut or colour promised they are obliged to fix the problem, Law Society Canterbury-Westland branch president Rachel Dunningham said.
Most hairdressers should be all too willing to correct the fault as their "reputation is everything", Dunningham said.
Failing that, the person could get another salon to fix the cut or colour and claim the cost from the first hairdresser, she said.
"They're obliged to fix it under the Consumer Guarantees Act."
The unhappy customer could also potentially claim for general damages for the stress or embarrassment caused, Dunningham said.
If the person was a model or public figure, where "appearance is everything", they could also claim through the disputes tribunal for any income lost as a result of the botched cut or colour.
And if a customer asked for just a trim and several inches were cut off they could seek financial compensation, Dunningham said.
"That's all they can do . . . they can't remedy or put it right like a colour."
Felix Culpa stylist Lyndsay Miller said a "thorough" consultation process helped avoid any misunderstandings.
"With any good hairdresser consultation is absolutely imperative."
She said with certain colour changes, such as going from black to blonde, it was important stylists explain it would not a be a one-step process.
Miller said if a client was not quite pleased with a cut or colour she would rather fix it than have them unhappy.
Hush Hairstyling owner Brooke Bath agreed.
"By doing a thorough consultation process it makes sure the stylist and the client are aware of what the goal is and the steps they're going to take to achieve that goal."
- © Fairfax NZ News
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