Legal action possible after toilet paper spat
The Christchurch grandmother forced to leave a Riccarton supermarket over a special one-day toilet paper deal says she might take legal action.
Guijie Liu, 72, originally from China, was forced to leave Riccarton Pak'nSave because a staff member accused her of coming to the supermarket three times in the same day to buy toilet paper, which was limited to two packs a customer a day.
When she tried to explain, through several translators, that it was a case of mistaken identity, the staff member threatened to call the police and pushed her away, Liu told The Press yesterday.
The store manager offered to give her the toilet paper free three days later after he had checked the security footage, which proved Liu had been in the right.
Foodstuffs group communications manager Antoinette Shallue yesterday said the store manager and the staff member in question were happy to apologise to Liu and give her the toilet paper she wanted the next time she went to the supermarket.
Shallue also apologised to Liu on behalf of Foodstuffs and staff at Riccarton Pak'nSave.
However, Liu is still considering legal action.
"The emotional trauma is too much. I can't eat. I can't sleep. My blood pressure spiked.
"It's not about the two packs of toilet paper. I don't care about that. This is a violation of my human rights and my right to purchase."
She said she had not been inside the supermarket since the incident because she was too afraid.
She could not let it go because she had seen similar things happen to other elderly Chinese migrants.
"They're too afraid to say anything."
Liu wanted to know the identity of the staff member who dealt with her.
She said she would reconsider her decision to take legal action if she felt the apology was sincere and Pak'nSave could make sure nothing like this ever happened again.
- © Fairfax NZ News
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