Quake service eyed in Parker meeting

23:43, Sep 12 2012

An advisory service designed to simplify and speed up Christchurch residents' insurance claims could be in place by November.

Mayor Bob Parker met Insurance Council members last night in Wellington and later announced work was under way to establish a "customer-focused advisory service" which would deal with the wide range of issues arising from the earthquakes.

Parker told The Press last night the meeting was to find a way to help people dealing with their insurance companies and the Earthquake Commission (EQC).

"You can spend so much time running between your insurance and EQC trying to find out information. It shouldn't be so hard to access. There are insurance companies doing a great job but people are finding it really hard to get a kind of clarity around what is being done," he said.

"We're well aware that people find it very difficult to negotiate the jargon and process of dealing with earthquake claims. Normally, something breaks and you ring the company and that's it, but this is a lot more complicated."

The proposed service would mean advisers were on hand to talk people through the process and to answer questions, Parker said.

"It would be a one-stop shop - whether it's pointing out where the information can be found, decoding technical jargon, or answering bigger questions. We want to bring it all together and simplify it down."

The advisory would be based locally and run as a collaboration between the city council, EQC and insurance companies.

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