Report reveals Wiltshire neglect
Residents in a Rangiora rest home were suffering from dehydration, weight loss and lack of care, an investigation has revealed.
The Canterbury District Health Board appointed a temporary manager to the Wiltshire Lifecare Home and Hospital in July after several complaints and an unannounced audit.
In January, the facility had its certification renewed until 2014, despite 11 complaints about Wiltshire since 2010.
Today the health board released its summary report that said the facility was failing to comply with its contract and aged-care legislation.
The board seized control of Wiltshire on July 2, and 50 residents underwent clinical assessments in the first five days.
Doctors found some residents were dehydrated and others were suffering from ''unmanaged weight loss''.
Other findings included lack of attendance to basic care such as continence management, oral hygiene, nail care and podiatry. Some residents were also suffering from bed sores.
Medication errors, poor wound care, staff shortages and lack of pain management were also highlighted.
The audit team found the facility was ''dimly lit'' and the temperature was below recommended levels.
''Staff were observed to be pressured to achieve their tasks and little evidence of one-on-one interaction was apparent between residents and staff,'' the report said.
The team found staff morale was low and infection prevention and control measures were lacking.
The report confirmed there had been two scabies outbreaks at the facility in recent months.
The board has employed more staff and bought additional equipment, including bedrail protectors, air mattresses and an extra lifting hoist.
Medication-related issues were still being reviewed, it said.
''On the basis of evidence provided and identified in this audit process, the provider is deemed to not be complying with a number of their obligations under the [aged-related residential care] contract and related legislation,'' it said.
Wiltshire today issued a statement saying North Canterbury residents could have ''full confidence in Wiltshire'' as a facility that provided ''quality care for the elderly''.
Director Paul Busby said "important changes" had been implemented.
''Wiltshire has worked constructively with the CDHB to satisfy their requirements, including improvements in the staff training regime, as well as recruiting new senior personnel to oversee clinical care and quality management.''
He said Wiltshire continued to receive inquiries from families seeking long-term residential care and believed the demand was based on the ''long-term reputation'' it had built up.
- © Fairfax NZ News
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