EQC making 'good progress' on claims

21:36, Jun 09 2013

The Earthquake Commission is making "good progress" on a commitment to contact every customer about their claim status within three months, chief executive Ian Simpson says.

Simpson made the promise in April, shortly after email sent in error by an EQC staff member led to private claims information being made public.

Its website, email and database were later shut down for several days.

Simpson said all customers with an active claim would receive at least one letter or email , with about 5000 customers also receiving a phone call.

Not including settlement and closure of claims, about 178,000 contacts would be made - 100,000 customers with building claims, 64,000 customers with land claims and 14,000 customers with contents claims.

About 25,000 customers living in multi-dwelling buildings, such as units or flats, will receive letters from this week, with customers awaiting cash settlement of building claims among those next to receive letters.

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The project had required a "large amount of work from a dedicated project team which has been drawn from across EQC", Simpson said.

The commission has also settled about half its under $15,000 claims, with about 20,000 remaining.

"As we acknowledged after the IT shutdown, the timeframe for settlement has slipped and we will be contacting customers in July to advise them of the new timeframe, which is to settle all these claims by the end of October," Simpson said.

The Press