Pledge by IAG to city clients

CASSANDRA MASON
Last updated 08:29 14/06/2012

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Christchurch Earthquake 2011

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Southern Christchurch's IAG customers are relieved that their properties will be assessed by Christmas.

IAG representatives made the vow at an insurance cluster meeting, set up by residents' associations in Sumner, Ferrymead-Brookhaven, Heathcote, Redcliffs and Mt Pleasant and volunteer group InsuranceConsumers.org, on Tuesday night.

The meeting aimed to address disparities in progress between insurance firms and frustrations at IAG delays.

InsuranceConsumers.org spokesman David Stringer said it was the first time IAG had directly engaged with its policyholders, giving the 400 customers a chance to ask the hard questions.

"Overwhelmingly, we saw the benefits of people sitting in front of their company," he said.

"IAG are starting to get the message that there is pain and are addressing the issues."

The news came in response to questions about assessment discrepancies between IAG brands.

NZI general manager John Archer attributed delays to "the sheer size of the event and the ongoing seismic activity".

"We do feel we got behind the eight ball on our scoping," he said.

All properties from Ferrymead to Sumner, including Heathcote, would have their first assessment by December, he said.

IAG communications manager Renee Walker said that although progress seemed slow, at least it had begun.

"It's not huge at the moment but it's encouraging to see that work is being done."

IAG aimed to have 70 per cent of its rebuilding work completed within three years, and 100 per cent in five years, she said.

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- The Press

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