Unhappy claimants meet over Southern Response

05:03, Feb 11 2014
Cam Preston
FURIOUS: Southern Response customer Cam Preston gets in the face of chief executive Peter Rose during a protest at the insurer's Addington office late last year.

More than 300 Christchurch homeowners will meet tonight to air their grievances over the way insurer Southern Response has handled their earthquake claims. 

The meeting is part of an event organised by lobby group Southern No Response to bring claimants together to discuss the problems they were experiencing with the Crown-owned company, which was set up to handle AMI claims after Canterbury's quakes. 

About 330 people had registered for the event, which had been moved to the Jack Mann Auditorium at the College of Education in Illam after demand last week exceeded the amount of space available at the original venue. 

The meeting followed two separate protests by disgruntled homeowners outside the Addington office of Southern Response in December.

About 100 homeowners attended each protest, with those who spoke to The Press saying they were frustrated by ongoing delays and inaction on their earthquake claims. 

Peter Glasson, organiser of tonight's meeting, said media were allowed to attend only the first five minutes and no one from Southern Response had been invited to ensure claimants felt comfortable discussing the issues they were experiencing.

The event would include presentations by insurance specialist Dean Lester, forensic surveyor Adrian Cowie, structural engineer Zoran Raković and insurance law expert Duncan Webb. 

"They'll go through the major issues they have encountered in their work to do with Southern Response specifically," Glasson said.

Entry is by gold coin donation and the event begins at 6pm.

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Southern No Response meeting
TAKING A STAND: Homeowners arrive at tonight's meeting, where 330 have registered to attend and discuss their concerns over Southern Reponse.

The Press