Ministry launches website after pay issues

CHARLEY MANN
Last updated 09:33 14/11/2012

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The Education Ministry has launched a Novopay tracking website as the $29 million system continues to come under fire for thousands of mispayments to school staff.

Today is pay day for school workers.

Since Novopay launched in August, thousands of staff have been left out of pocket by system glitches.

School administrators have voiced concerns about the Novopay call centre, which has left many waiting on hold for over an hour at a time.

Ministry group manager Rebecca Elvy said there had been a significant improvement in clearing a backlog of issues from earlier pay cycles.

"We've gone from a priority backlog of almost 8000 a month ago to just over 600. I expect that remaining number to be cleared within the next couple of days,'' she said.

"When that backlog is cleared, the processing centre will begin work on salary assessments and overpayments."

Today, updates will be provided on novopay.govt.nz.

Principals and payroll administrators can track how the call centre is performing, its processing volumes, how it is dealing with issues, and figures relating to what happened in each pay-cycle.

Talent2, the company behind Novopay, has provided the additional resources demanded by the ministry and understood performance improvements had to be maintained, Elvy said.

"We are continuing to work with them to deal with issues as quickly as we can, and are absolutely committed to having a payroll system that gets it right for every staff member in every school.

"We know there has been frustration for some school staff and we have shared their disappointment."

Are you having issues with Novopay? Contact our education reporter charley.mann@press.co.nz.

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