Recalls - more common than you think

Last updated 15:31 12/02/2010

recallI've been getting daily phone calls and emails and I've even been accosted in the street about recalls in the past few weeks. Usually the calls are from naive members of the public who read headlines rather than the whole story and probably haven't been following the issues for very long.

But the other day my neighbour stopped me as I came out of the driveway to say: "I always knew that Toyota was no good, and with any luck the current recalls would be the end of them."

I did say to him that there isn't a car on the market that hasn't been the subject of a recall, and even his precious, much washed and polished Honda CRV has had its share. I didn't immediately add that it was because of a minor misprint in the car's North American handbook, but hell, he was stirring and he reacts so well to having the same process turned on him.

I pointed out that if recently ailing Ford could make a billion-dollar profit last year despite a 14-million-unit cruise control recall, then the world's largest car maker is unlikely to be toppled by a third as many vehicles requiring a sliver of metal to fix accelerator problems (see picture) and 400,000-odd Prius hybrids that need a software upgrade for their brakes.

As with the bogus diesel scare last month, the Toyota recall has been getting ill-advised comment from patently unqualified resporters who haven't twigged that even if all the models affected in New Zealand were found to have faults - the real story is that it's less than a percentage point of the whole recall - only two models are affected: the Prius (for brakes that work but feel funny) and the Avensis, of which only 60-odd have been sold here.

To digruntled Toyota owners - two of them said they'd never buy another when they spoke to me - I say, just thank your lucky stars it's a Toyota, because even though the company has been a little slow to react in New Zealand, they haven't attempted to sweep it all under the carpet as so many companies have tried to do in recent years.

My wife's Honda Jazz has been recalled too, with a water ingress problem for the driver's master window switch which if exposed to heavy rain - or probably flooding too - could cause shorting, sparks or even fire. Honda's advice until our car is called? Don't leave your driver's window open or spill coffee on its switch.

A similar problem occurred with the series II Ford Taurus, only this time affecting the mirror adjustment motors. After a heavy storm at a carwash, the mirrors would take on a life of their own and keep on multi-adjusting themselves until either they burnt out or drained your battery, or the battery was disconnected. Even with the ignition key removed, it would still occur, and my New Zealand test car became very hot.

They're very professional about recalls these days, but at the time, my advice from Ford was: "They all do that, and there's a fix in the service book."

So that's all right then!

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24 comments
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Andrew Stevenson   #1   03:38 pm Feb 12 2010

My 2003 Holden SS VY had a recall for side air bags. I think they were accidentally deploying or something. Or maybe not deploying. I can't remember. I guess that's one thing you won't know about until it's too late.

Still, it puts me in mind of Fight Club:

Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.

Business woman on plane: Are there a lot of these kinds of accidents?

Narrator: You wouldn't believe.

Business woman on plane: Which car company do you work for?

Narrator: A major one.

Shay   #2   04:17 pm Feb 12 2010

Too right.

I'm an avid Dog and Lemon Guide reader/user and you only have to have a flick through that to see how many recalls there actually are. It's just that they usually contact the people affected and it stays out of the media.

Nick   #3   04:41 pm Feb 12 2010

I've beend driving a Toyota for years. I learnt in one and brought my own after.

The Toyota recall does make me laugh though and does sound dramatic. I know in the computing world you just send out an update to fix a software problem. Why can't they do that with the Prius. Could be loaded onto a CD or a file that could be loaded onto a USB drive. Just update the cars software that way.

They could even have something that the car could have different CD versions for performance and ecconomy. I don't think it would be too hard to do that and quite handy especially in this situation.

Christian   #4   04:42 pm Feb 12 2010

Dave I'm sorry but your neighbour is right Toyotas are crap; especially the Prius which looks like a wedge shape bubble sitting on tiny wheels. An overpriced, underpowered piece of crap. Your neighbour himself has almost as big a piece of crap; a Honda CRX. A pointless little ugly SUV.

Simon   #5   11:55 pm Feb 12 2010

Smells like Christian (#4) either drives a w@nk-tank 4x4 or thinks he's smug in his Skyline.

Steve   #6   05:49 am Feb 13 2010

Texas Instruments says, "It's not them when it comes to the Ford cruise control fires. There's more going on." And I agree. My 2001 Ford F-150 burned to the ground after the cruise control recall was fixed. Lawyers said, "A good case but you'll win the blue book value and end paying that to us. Try small claims." Ford tried settling with a $1,000 for my troubles but still took me on in small claims. I presented stories and articles from;

http://www.consumeraffairs.com/news04/2007/09/ford_fires_continue.html

But yes, I still lost. Lack of evidence. We'll, I thought. There's nothing left of the truck to present.

No need to futher demonstrate the lack of concern I recieved from Ford. You really can thank your lucky stars you drive a Toyota.

Herbie   #7   03:54 pm Feb 13 2010

Christian must have had a frontal lobotomy or perhaps a serious head injury after crashing his (Ford Exploder)? Toyota didn't become No.1 by making "crap" vehicles! Id like to know what qualifies him/her to have this missinformed and totally incorrect opinion.

scott thomas   #8   07:35 pm Feb 13 2010

I heard about the pedal recall, but now a hybrid recall, the honda airbag recall and to think I could have had no idea if it affected my NON toyota car good thing I found more info here http://www.carpedalrecall.com searched for my make, model, year and found my car had been recalled so look out! it could save a life maybe yours don't understand how serious or what the car pedal recall is about? just watch this video at the end it also shows how to stop a out of control car very useful http://www.youtube.com/watch?v=NGe3EOJ-CMY

Kiwi in Aussie   #9   04:06 pm Feb 14 2010

At least Toyota are fixing the problems. Here in Aussie I was a Fleet Manager with a small portion of my fleet being Holden Rodeo Utes. On average we would have 1 Rodeo ute at Holden every 3-4 days with computer problems, Elec 4x4 problems, Turbo failure and not even been able to purchase New injectors for a 18 mth old vehicle. Our simple solution was to ditch All the Holden's and buy Toyota Hilux ute's which has saved the company thousands in downtime alone. Recently a lady here had taken her Brand New Holden Captiva(Daewoo) back 18 Times with problems within a 6mth period, and again Holden was not interested in replacing the vehicle. Not one Holden of any sort had been purchased by our company within the last 12 mths and never again.

paul   #10   08:52 am Feb 15 2010

Exactly what was the "bogus diesel scare" ??


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