Mixed report for DHB

ALEXIA JOHNSTON
Last updated 05:00 03/05/2014

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The South Canterbury District Health Board has received a mixed performance report for the last quarter.

There was room for improvement in "overall patient satisfaction" and the number of complaints resolved within 23 days, but the board was doing well against re-admission rate targets and emergency department treatment times.

The term "overall patient satisfaction" focuses on customer surveys sent out to patients.

Between 300 and 400 responses are returned each quarter, which are then collated.

The target for getting complaints resolved within 23 days is 90 per cent. For the year to date it has resolved 81 per cent.

The DHB's elective theatre time use has also fallen below target, particularly with general surgery, and ear, nose and throat surgery. Its target has dropped by 5 per cent in the past five years.

Time use is determined by behavioural factors including cancellations, surgeons finishing early or not having the right mix of patients to make the best use of available time. SCDHB's sick leave rate is also below target.

Areas that are tracking well for the DHB include patient re-admission rates.

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- The Timaru Herald

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