Toilets spark complaints

19:05, May 12 2014
timaru public toilets
COMPLAINTS: Public toilets in Timaru have come in for more complaints than the council wants.

The state of Timaru's public toilets has sparked a "surprising" number of formal complaints in the last six months.

An activities report, due to be submitted to district councillors today, says it had received about eight formal complaints in the last six months - well above its "target" of two.

Council property manager Matt Ambler said there were a number of "non-justified" complaints, but he acknowledged it had been an issue in recent months.

"It is tricky for our contractors. They can't run out to every complaint immediately, they're only contracted to do a certain number of hours," Ambler said.

"There are occasions where people leave a massive mess in the toilets and just walk away from it. It could be ages before the next one who needs to use it finds out and informs us."

The complaints were in relation to the public toilets at Strathallan St and Station St.

"There have been isolated issues at the toilets at the parks or gardens, but nothing of great concern. It's the 24-hour toilets which are causing the problem. Really, it's an issue of timing."

Ambler said most of the recent issues had been addressed in recent consultation with contractors at OCS cleaning.


The Timaru Herald