MSD apologises over matter in woman's file

23:32, May 28 2014

A South Canterbury woman has received an apology a week after she raised issues about the material included in her and her children's Child, Youth and Family file.

Jane (not her real name) was shocked when she discovered wrong information in the file she collected from the Timaru branch of the organisation early last week.

Ministry of Social Development deputy chief executive Nadine Kilmister said staff spoke to Jane this week to apologise and arrange a meeting to discuss her concerns about the information held on the file.

Jane said she still had the file and would return it when she was happy with the amendments.

Kilmister said correct procedures when managing people's information have been emphasised with all the department's privacy and official information services staff, following this case. "In particular, the requirement of staff to check family relationships when files have been merged or participants have similar names."


The Timaru Herald