NZ Post aces Timaru delivery test
'We aim for a 99 per cent success rate'
New Zealand Post promises a ''99 per cent'' accuracy rate with delivery, so the Herald decided to put this to the test.
They were proved right, eight times in a row.
The Timaru Herald sent eight letters last night - four standard, four fastpost - from four separate post-boxes, addressed to the office. They all arrived ready to be opened on our desk this morning.
New Zealand Post's Timaru delivery leader Neil Mattingley said he was pleased with the result, but not necessarily surprised.
''We aim for a 99 per cent success rate, and it's pretty heavily tested,'' he said.
''The focus on our servicing standards is really high. We're constantly testing and tweaking it to make sure delivery rates are accurate.''
Mr Mattingley said nearly all of Timaru's mail was sorted in Christchurch overnight, with the exception of a few Courier Deliveries.
New Zealand Post staff would often send ''dummy letters'', similar to the Herald's own test, to determine the accuracy of its delivery service, he said.
Any ''missed deliveries'' or other discrepancies would be reported back to the main office.
But what about the Herald readers' own experiences with the Post Office? If the response of our Facebook page is any indication, some of the results have been decidedly mixed.
Amanda Clifton once sent a letter to Christchurch from Timaru that took five days to arrive at its destination.
''I think the snail really did take it,'' she said.
Elle Mitchell advised people to spare a thought for the poor posties, as ''its not their fault. They get them out the day they arrive in the mail room''.
New Zealand Post processed approximately 839 million pieces of mail during the 2011/2012 year, approximately 57 million fewer than the previous year.
According to its own tests, it has a 99.9 per cent success rate of delivery within three days of specification.
For standard post, it aims for delivery the next working day for letters whose destination is within the same urban centre, or three working days for letters to other destinations within New Zealand. FastPost aims for a next working day delivery.
- © Fairfax NZ News