Novopay comes just in time

01:08, Dec 21 2012

Temuka woman Debbie Cuthbert took great joy in getting her Christmas shopping done yesterday. After more than a month, she had finally been paid.

The Opihi College support staff member has not been paid for over a month because of the problem- plagued Novopay system. Without her usual cash, she had not been able to get her Christmas shopping done.

The $100 million payroll system was rolled out by the Education Ministry in August.

A truancy officer at the college, Mrs Cuthbert went unpaid for two fortnightly pay cycles.

But finally, after an article appeared in The Timaru Herald, the Ministry of Education took action and carried out a manual payment, and she was paid on Wednesday.

"I'm stoked," she said yesterday.


"The Christmas shopping is done. That was this morning's project."

She hoped other ministry employees having problems had also been paid.

"It's definitely a very, very happy ending."

Although it was not the full amount owed to her, she expected the rest would be paid today. When she he spoke to the Herald this week she described Novopay as an "absolute botch-up".

Another frustration was support staff did not have authority to call Novopay, and relied on the principal to resolve the issues.

The payslips produced by Novopay were "bizarre", she said.

Her last one, a month ago, showed she had no pay owing and she was in debt to Novopay.

The Timaru Herald