Business and IT a perfect fit
At just 20 years old he owns his second IT business. Vetta Technologies creator Shaun Fisher tells Emma Bailey about the fast-moving industry.
How and when did Vetta Technologies come about?
Vetta Technologies came to form officially in November 2010 after I began trading as a sole trader a year earlier. It became evident to me that many businesses were struggling with their IT infrastructure and needed a specialised group of qualified technicians aimed at business IT servicing to accommodate their requirements, thus Vetta Technologies was formed.
What is your training in information technology? How long have you been interested in IT?
I started working with IT from a very young age and have always had a passion for business and computing. It was only a matter of time before these met and after studying at Aoraki Polytechnic, I made a decision to move forward fulltime, combining these two passions.
Tell us about the American-based web hosting company you launched in 2006 and sold in 2008?
This was my first venture into business which provided web hosting services to the international market, based out of servers in America. After the first year in business, we became a key player in the web hosting industry with over 1000 key customers internationally. I sold this business in 2008, however Vetta Technologies has continued web hosting, providing access to servers within New Zealand and in America.
What services does Vetta offer?
Our core service is providing proactive, specialised IT support services for South Canterbury businesses. Alongside this, we also provide the community with access to computing sales, in-house computer repairs, web hosting and web design. We've also recently started our internet services division which provides ADSL2+, VDSL2, UFB and VoIP services nationwide, alongside our Timaru public WiFi service developed in partnership with ADBT.
What are the key misconceptions clients have about IT?
There are many misconceptions in the IT industry, more than I could list here. A couple that come to mind are the belief that Microsoft Office is included as part of Microsoft Windows, or the thought that a five-year old computer which is given a clean-up will run just like a brand new computer.
What are the latest, interesting developments in IT?
Windows 8 has been in the news a lot lately with the huge changes in the operating system and the frustration it's causing some users. It's either a love or hate relationship.
One change currently coming out in new products is the launch of the new wireless 802.11ac protocol. In this current day of technology, we're using WiFi-enabled devices more and more and currently there's a bottleneck in the speed of this wireless communication. 802.11ac allows WiFi devices to be able to communicate at speeds in excess of 1Gbps, a huge step up which will be a noticeable performance increase for users.
Who are your key staff?
We're a small but mighty team. There's myself, Matthew, who specialises in IT servicing and network security, Daniel, who works with clients' software requirements and Tessa, who's our accounts administrator. We also have a network of partners nationwide who we can count on to provide the same level of service for our out-of-region clients.
What have been the biggest periods of growth for the business?
2013 has been a great year so far for us. I've had to take on more staff to cope with demand and expand our office space. IT is one of the fastest-moving industries and businesses are realising that to keep up with the latest developments, they need a capable support team who know their entire IT infrastructure inside out and back to front. This is where we come in.
How many hours a week does the company operate?
Officially, the business runs from 9am to 5pm, Monday to Friday. However, as we operate a 24/7 ‘rapid response' service for our clients, this is almost never the case.
Where to from here?
We've got some great projects currently in the pipeline.
How old are you? 20.
Where did you grow up? I grew up in a small town called Hatt in Cornwall, England and then immigrated to New Zealand in 2003, where I now call Timaru home.
What is your favourite food? I'm a huge fan of almost any Italian and Mexican food.
If the world ended tomorrow, what in your life so far would you be proudest of? I'm extremely proud of the fact that I started two successful businesses at such a young age, and being recognised as a finalist in this year's South Canterbury Business Excellence Awards has been a huge honour.
Who is someone that has inspired or mentored you? My father, Paul, has been a great help both personally through the tough times and professionally through business coaching and development.
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