Oh wow, waiting 5 minutes to be processed? oh dear, what a tragedy! Auckland Airport seems to do quite well considering it is a small town airport that is intended to service a large amount of people. Smartgate also appears to be doing quite well.. i went through with no problems and the staff are ok as well, customs appeared to be in jovial moods the day I came through from Hong Kong. luggage does take a while to come out however this is to be expected. It is an international airport!! I wonder how long it will take for people to realize international travel is always going to involve immigration, customs and biosecurity checks and that it is important to keep those checks to protect NZ.

You must be kidding - having just returned the NZ after a 12 year absence. The queues on arrival for "bio secuirty" check are a joke. I agree we need the checks but MAF needs to join the real world and get more staff on the job. I recently flew out and was bemused to see 1 customs officer checking passports at "border control" (along with quite decent queue of people) and no less than 9x "security" people looking bored and under utilised waiting behind her... Seems like the management of the airport is as bad or worse than ever... This is the kind of thing that has all of the UK in revolt over Heathrow... yes its not as bad... but honestly we are a small country and one would expect management wise it should not take too many smart people to get this airport functional

Wow, if Auckland is number 10 in the world then I am really not looking forward to visiting some of the lower ranked airports..Singapore Changi Airport is amazing, free computer gaming and other entertainment facilities, internet etc. Munich at number 5 surprises me aswell, it was fairly painfree while I was there...but that's probably because I was pretty much the only one there...

Auckland airport is not brilliant. The food selection in departures is a burger king, and an overpriced coffee shop.

For arrivals,I like the way after a long flight, they force you to walk throught the duty free store before passing immigration. If they studied the paths that people walk they would notice most people cut through one of the dutyfree checkout lines. Move the checkouts Auckland Airport!!

Then as for customs, with the two X ray machines hidden behind pillars.. that just completes the whole arrivals experience.

I have been living in NZ for most of my life and have been through Auckland airport probably around a good 40 - 50 times now (mainly domestic travel and picking people up). I never thought much about the layout or ease of use until i went through Hong Kong International Airport. Compared to HK airport, Akl airport shouldn't even be in the top 20 let alone top 10.

What a joke!! Anyone that has travelled knows the truth. I would have been surprised if Auckland had made the top 20!

Has anybody here ever tried getting on a Pacific Blue flight to Brisbane or to Apia? Auckland airport should have an internal taxi service inside the departure lounge. It takes ages to get to where you board the plane. Does this win me a vote for a good airport? No. It is a poorly designed airport

Yes it's great airport if you like walking. Not so great if you need a quick transfer between international and domestic. The best thing about Auckland airport is the NZ300 flights that let me go through immigration and customs in Christchurch.

#1 jealousy... I guess so. Survey is absolutely correct. Auckland is the No.1 Airport in Australia-Pacific region, no question about that...

What a complete joke. While the top three airports undoubtedly deserve their rankings (each airport is a dream to move through, well laid out, extremely efficient), Auckland is a complete joke. The recent international terminal redevelopment ignores all basic rules of straight-line movement. Passengers are forced to wind their way backwards and forwards in order to get anywhere. Case in point - departing from gate 2 at the international terminal, passengers have to walk past their plane on the upper level, to beyond gate 4, before "dropping down" into a small confined gate lounge nowhere near large enough for one 747 load of passengers. The situation is worse when the enclosed gate lounge is for two 747-capable gates (eg 6 and 8, 9 and 10, 5 and 7) and the airport has cleverly allocated departures from both gates at the same time. Passengers at the gate nearer the escalators then block access to the further gate as they try and board their plane.

Don't even get me started on arrivals - where it takes you 10 minutes to walk to passport control if you are unlucky enough to draw a gate such as 8 or 10 at the far end of the terminal. Then a minimum 5 minute wait at passport control to be processed. And then have to wait for 10 minutes to get your bags despite the bags having to travel a less distance than you do. Hong Kong / Singapore - the first bag will be on the reclaim belt within 10 minutes of the flight parking at the gate. Auckland is probably no less of a disgrace than Sydney or Melbourne, and is undoubtedly better than travesties such as London Heathrow (non-Terminal 5), Paris CDG Terminal 1 or Los Angeles, but to say that it is in the top 10 airports in the world is a disgrace to every airport ranked #1-9. It is simply nowhere in the same league.