Qantas settles advertising complaint
Qantas has settled an advertising standards complaint with a customer after they were unable to purchase flights at advertised prices.
In June the airline had advertised one-way flights to Sydney from Wellington for $209, but when the complainant tried to book tickets the cheapest they could get were over $300.
The customer complained to the Advertising Standards Authority that the website advertisement was misleading.
In its reply to the authority Qantas said it had accidentally loaded fares for travel to Perth, rather than to Sydney, onto its website.
Qantas said that it corrected the error as soon as possible, and extended the deadline for the sale from June 27 to June 30.
It offered the complainant a $209 fare between Wellington and Sydney, as advertised.
Qantas said it was not aware of any other complaints about the error.
In a report on the complaint, the authority's chairman John McClintock said further action was unnecessary, and the matter was settled.
- © Fairfax NZ News
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