Niagara Falls ferries now have competition

CAROLYN THOMPSON
Last updated 10:09 21/05/2014
Maid of the Mist
Reuters

FALLS TOUR: A Maid of the Mist tourist boat is seen from the Canadian side of the Horseshoe Falls in Niagara Falls

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For more than 150 years, the Maid of the Mist tour boats have been all alone below Niagara Falls as they've ferried tourists close enough to be drenched by the spray.

But this tourist season, a second set of boats is navigating the Niagara Gorge.

The Maid of the Mist Steamboat Co continues to launch from the American shore but lost its Canadian contract to rival Hornblower Niagara Cruises, which set sail from across the river last week.

The Maid of the Mist, with its two 600-passenger steamship-style vessels, and Hornblower's pair of 700-passenger catamarans offer virtually the same daytime experience: sailing poncho-clad passengers up to the 16-story walls of whitewater for views unrivalled on land.

Hornblower's US$25 million (NZ$29.15 million) entry into the market includes plans for evening cocktail and fireworks cruises, as well as a redesigned plaza, self-serve ticket kiosks, double-deck loading docks and a pavilion that sells souvenirs by day and becomes party space at night.

"I'm big on tradition," Hornblower Chairman and Chief Executive Terry MacRae said from a conference room overlooking the gorge as passengers pulled on red hooded ponchos and lined up to be part of first-day excursions.

"But putting modern amenities in place is good business practice."

About 200 feet across the Niagara River, groups of passengers in blue lined up for rides on the Maid of the Mist.

The captains agreed to alternate departure times for the 15 to 20 minute rides, one loading and unloading passengers while the other makes his figure eight through the gorge.

"The Maid of the Mist experience itself remains what it's always been, an incredible voyage to the base of Niagara Falls," said Kevin Keenan, a spokesman for the company that has carried celebrities and heads of state among its 85 million passengers since 1846.

For its part, the Maid of the Mist has added free Wi-Fi on board this season, renovated the ships' restrooms and redesigned its website.

Both companies offer online ticketing. Hornblower charges adults about US$18 for daytime cruises and the Maid of the Mist charges US$17.

"We do appreciate the path that was paved by our competitor, the Maid of the Mist, in years past. It's great we can build on that and expand it and provide some new amenities," said MacRae, whose company operates cruises to the Statue of Liberty in New York City and Alcatraz Island in California.

San Francisco-based Hornblower was awarded a 30-year contract to operate the Niagara Falls tours in 2012 after the Niagara Parks Commission, for the first time, put the Ontario rights up for bid. The company was chosen over five other bidders, including Maid of the Mist.

The Maid of the Mist operates its trips from New York under a separate 40-year contract in place until 2042, held with the New York Office of Parks, Recreation and Historic Preservation.

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