Samsung is setting up booths at airports to exchange Note 7s video

A customer exchanges his Samsung Electronics' Galaxy Note 7 to Galaxy S7 at company's headquarters in Seoul, South Korea.
KIM HONG-JI

A customer exchanges his Samsung Electronics' Galaxy Note 7 to Galaxy S7 at company's headquarters in Seoul, South Korea.

Samsung customers who are being caught out at airports by the ban on the Galaxy Note7 device will be able to swap their phones at terminals.

The US introduced a blanket ban on the Note7 in the air and Air New Zealand, Qantas, Jetstar and Virgin Australia have followed suit due to its potential fire risk.

Samsung says it's working to arrange customer service points within Australian terminals where Note7 users can arrange an alternative device.

ITN

The US Department of Transport has banned all Samsung Galaxy Note 7 phones from flights to or from the US. Reporting by Daniel O'Donnell.

Samsung said booths in the US will be at "some of the most frequently visited airports around the country," but did not provide a full list of airports.

Read more:
Air NZ bans Samsung Galaxy Note 7 phones from all flights
NZ Post tells Samsung Note 7 owners not to put them in the mail
US Samsung Note 7 recall expanded to replacement phones in US

 
Spark have notified customers of the first reported case of a Samsung Galaxy Note7 exploding in New Zealand.
GEORGE FREY / GETTY IMAGES

Spark have notified customers of the first reported case of a Samsung Galaxy Note7 exploding in New Zealand.

The San Francisco International Airport seems to be one of them as Twitter users have reported seeing the booths there.

The tech company has already set up these pop-up booths at major airports in Australia and, according to the Korea Times, South Korea.

This fire-prone smartphone began smoking inside a Southwest Airlines plane on October 5, 2016.
BRIAN GREEN/REUTERS

This fire-prone smartphone began smoking inside a Southwest Airlines plane on October 5, 2016.

When asked, the company did not say whether the Samsung phones received from the airport kiosks could then be swapped for another phone once you arrive at your destination.

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So if you weren't sure whether you wanted a Samsung phone in exchange for your Note, this may not be the best option for you.

Even Samsung advises that it's best to exchange your phone before you get to an airport if possible. That way, you won't have to add this hassle to the other hassles of modern-day air travel.

Airports are not exactly the calmest places, and therefore not the best locations for making a smartphone purchasing decision - particularly when your alternative is having no smartphone at all.

All Samsung Galaxy Note 7 users can ask for a refund or a new smartphone (users will pay any price difference) under the terms of the recall. Those that pick another Samsung phone are eligible for a US$100 bill credit; those that pick another device, such as Apple's iPhone 7, are granted a US$25 bill credit.

It's not clear how many people are caught short by this flight ban. The order officially went into effect on Saturday, October 15, just a day after being announced.

Prior to that, users were told to shut the phones off and not use them during flights. So, if someone left on a long weekend trip Friday morning - thinking they could keep their phone with them as long as it was turned off - they will now find it impossible to bring their smartphone back with them.

The ban is absolute: You can't board with the Note 7, even if it's turned off. You definitely can't check it. You can't ship it by air. The only real option, if you want to board your flight, is to get rid of the phone.

And you thought having to throw away a mostly full bottle of water in a security line amnesty box was a waste.

Additional reporting by AAP

 

 - The Washington Post

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