Canada: Passengers can't be removed from overbooked flights

The government hopes to have the new regulations in place in 2018.
AARON HARRIS/REUTERS

The government hopes to have the new regulations in place in 2018.

No one who has bought a ticket for a domestic or international flight in Canada will be allowed to be removed because of overbooking under a new passenger bill of rights.

Canadian Transportation Minister Marc Garneau said the shoddy treatment of air passengers outlined in recent news reports will not be tolerated on any domestic flight as well as any flight leaving or arriving to Canada.

He says said the rules would ensure "travellers are treated like people and not numbers".

The new regulation comes a month after cellphone video captured a passenger being dragged off a United Airlines flight in Chicago after he refused to leave his seat to accommodate airline crew members.

READ MORE:
How getting bumped off overbooked flights led to $15,800 
United Airlines CEO apologises for 'horrific event,' promises review of policies
Overbooking flights: How common is it in New Zealand and what are your rights?
Here's how airlines like United determine who gets kicked off a flight

 

Garneau said if airlines can't get a volunteer with a minimum level of compensation, they will have to increase the amount offered.

"When Canadians buy an airline ticket they expect the airline to keep its part of the deal,'' he said.

Minimum compensation standards would also be set for damaged baggage.

The regulations would additionally increase the cap on foreign ownership of airlines from 25 per cent to 49 per cent.

Ad Feedback

The government hopes to have the new regulations in place in 2018.

They are contained in legislation that must get the nod from Canada's Parliament, but passage is assured because Prime Minister Justin Trudeau's Liberal Party holds a majority of seats.

 - AP

Comments

Ad Feedback
special offers
Ad Feedback